Customer Reviews

Always happy with the service I receive from Performance Ford. Always in for service within a week of calling, and I never have to wait long to get my shuttle home. My truck needed an oil change, and 3 recalls done, and I was so pleased with how quickly they called to say it was ready!

Customer:
Date: 2019-05-06
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The salesperson Frank was a top notch. The service was very good. Moe in the business office worked hard on getting the deal finalize. My 2019 F150 a very good truck.

Customer:
Date: 2019-05-03
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Once again, I am impressed with the service received by Brian and his team. Personally it is Brian, his service reps and his all round staff who keep me going back. I trust him immensely with our vehicle's services and his expertise/knowledge of what I should be looking at down the road! The staff always brighten my day when I visit! Thank you again!

Customer:
Date: 2019-05-01
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I brought my mustang in to have the airbag replaced and the service was just amazing. Everyone working in the service area was so accommodating, and even offered me coffee upon driving in. They were all personable, and explained everything that was being done . I highly recommend Performance Ford.

Customer:
Date: 2019-04-19
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This was my first time with Performance Ford. My experience was awesome, my sales person Jerry Hartford was very good, knowledgeable, relaxed and not pushy which is important to me. I can't say enough about the service I received and how good I felt about the purchase of my pre-owned vehicle. The service did not stop there ,however, Jerry let me know if there is anything that come up or if I have any questions to contact him anytime. Also, a thank you to the Manager Freddy who made a point of making sure I was happy.

Customer:
Date: 2019-03-25
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I was greeted with a friendly hello and a handshake. My service advisor Matt was very professional All work scheduled to be completed was.. I was greeted again when I returned to pick up my vehicle. To top it off I received my car nicely washed. You can't ask for more than that.

Customer:
Date: 2019-03-24
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This is our second time purchasing a vehicle at performance Ford used pre own. First time dealing with our salesman Wally K and treated us great with plenty of patience and helped us with all our questions. Made us feel good buying with no pressure, year later bought another and same he gave us the treatment we wanted and worked with our budget and we are very happy...thank you Wally for making car buying experience great... will consider all future buying with you...THANK YOU...

Customer:
Date: 2019-03-15
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I switched to Performance Ford because they were on top of their game. After purchasing 7 new vehicles since 2010 and dealing with the other dealership, Performance Ford was light years ahead for customer service and satisfaction. I would like to thank Elaine Rueger for always going the extra mile in helping me with warranty work and following up to make sure I was 100% satisfied with everything. Great job Elaine!!

Customer:
Date: 2019-02-27
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I switched to Performance Ford because they were on top of their game. After purchasing 7 new vehicles since 2010 and dealing with the other dealership, Performance Ford was light years ahead for customer service and satisfaction. I would like to thank Elaine Rueger for always going the extra mile in helping me with warranty work and following up to make sure I was 100% satisfied with everything. Great job Elaine!!

Customer:
Date: 2019-02-23
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We recently brought our vehicle in for service and could not have been happier. Everyone was very helpful. Highly recommended!

Customer:
Date: 2019-02-14
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Very happy with the 5 people on staff who I had interactions with. The work was done in a timely manner and I've had no problem since. Thank you Performance Ford.

Customer:
Date: 2019-02-12
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Loved my experience with Performance Ford purchasing my 2016 Ford EDGE!! Customer service was excellent in both sales and financial, with an overall very friendly atmosphere. I would highly recommend Performance Ford to family and friends!

Customer:
Date: 2019-01-14
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We had a situation where we were not happy with the condition of our vehicle. Matt from Performance Ford Service heard about this and was extremely helpful and went above and beyond to correct it. Our family is impressed with the high level of attention and service that was provided to us. This was definitely a pleasant experience and has resulted in us letting our friends and family know of the exceptional service we received. I am quite sure that other Dealerships would not have come through for us like Performance Ford Service did. Thank you Performance Ford Service and Matt. :)

Customer:
Date: 2019-01-11
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great customer service and care for my vehicle. if any issues arise it is always taken care of. Vehicles are always kept clean and good caring and smart techs with caring and detail oriented service advisors

Customer:
Date: 2019-01-10
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When my new Edge experienced difficulties with the hatch cover opening and closing, I requested a service appointment. I was fortunate to be assigned to Matt Willar. After assessing the problem he advised me that because my vehicle would be required for a couple of days he would arrange a loaner vehicle for me, which he promptly did. During the time of service and repair, he kept in touch with me on a regular basis to keep me informed as the matter progressed. I appreciated this very much as it eliminated any concerns I might otherwise had as to the outcome and when my Edge would be ready for return to me.As a customer that attention to detail displayed by Matt was very comforting and in my view represents the highest ideals of first class customer service for which Performance Ford and Ford Canada should be proud. Sincerely, Richard Gates,Q.C.

Customer:
Date: 2019-01-06
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The team at Performance Ford in Windsor is what keeps me coming back time and time again. Myself and my entire family have purchased all our vehicles at Performance Ford. Both the Sales and Service Team are extremely professional, friendly and knowledgeable! I would not go anywhere else to buy a vehicle or have it serviced.

Customer:
Date: 2019-01-02
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Have been to Performance Ford several times, this last time was for my key fob which was not working properly. I was able to get a new fob & they programmed it as well. The staff is courteous and very professional. Will definitely go back if there are any other issues with my vehicle.

Customer:
Date: 2018-12-18
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2016 Edge recently in for a recurrent rattle. Service Tech Kendall took the time to go out for a test drive and together her and I examined the tail light assemblies and she repaired the issue with them. Issue appears to be resolved but I know I can ask for Kendall again to look at the vehicle if this same issue returns which saves me having to re-explain the problem...which is VERY helpful. Also, have had Sue as my service advisor for years and she is always pleasant and customer service oriented!

Customer:
Date: 2018-12-17
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Service was great, no issues, car was ready when I wanted it to be. Shuttle to and from work was quick and did not have to wait long for an available driver.

Customer:
Date: 2018-12-03
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Loved my experience with Alex Ledingham at Performance Ford purchasing my New 2018 Ford Escape!! Customer service was excellent in both sales and financial, with an overall very friendly atmosphere. I would highly recommend Performance Ford to family and friends!

Customer:
Date: 2018-11-23
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This is my first time to buy from this dealership and it was great. I was responding to an online advertisement as I live two hours away from Windsor. Their Internet Sales responded quickly, connecting me with a sales rep. Within a day or so, the sales rep answered all my questions, including providing detailed technical info on installed packages on the vehicle; very professional. They offered me a fair value for my trade. I finalized the deal over the phone within 48 hours. I picked the vehicle 10 days ago and I am very happy with the purchase and the overall experience.

Customer:
Date: 2018-11-12
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Jerry Hartford (Sales Consultant) listened to our specific needs and took very good care of us, while purchasing a Ford Ranger for our son. We needed objective advice. Mr. Hartford was extremely informative, professional and sensitive to our family's needs. We will be working with Mr. Hartford in the future, when finding our next vehicle. Thank you.

Customer:
Date: 2018-11-02
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Always have a great experience with performance ford.. Recently my truck broke down on the 401 late on a Friday night , I just had a tow truck drop it off in there service area and put my keys in a drop off box. I got a call the next day stating they would diagnose the problem on Monday morning. The service manager Georgei was super great , he called me and updated me with the results right away they ordered the parts and I was up and running the next morning. Great place always treated exceptionally.

Customer:
Date: 2018-10-21
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I am always impressed with the service received by Brian and his team. Personally it is Brian's one on one that keeps me going back. I trust him immensely with our vehicle's services and his expertise/knowledge of what I should be looking at down the road!

Customer:
Date: 2018-10-19
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I have always had great service at Performance and in particular Pat McFarlane always explains everything to me and what service function my vehicles need. I am and will be a long time Performance Ford customer. Jim

Customer:
Date: 2018-09-18
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I have recently purchased a 2018 F150 through Toby Karchuk and Matt Brown of Performance Ford and am VERY happy with the experience. I have purchased my Fords through Toby and come back every time because he consistently raises the bar! They worked their magic to achieve a great trade-in value and deliver a very fair truck purchase value. I highly recommend Toby for all your purchase needs!!!! Once again, Thanks to the Performance Ford team!

Customer:
Date: 2018-08-31
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I have recently purchased a 2018 F150 through Toby Karchuk and Matt Brown of Performance Ford and am VERY happy with the experience. I have purchased my Fords through Toby and come back every time because he consistently raises the bar! They worked their magic to achieve a great trade-in value and deliver a very fair truck purchase value. I highly recommend Toby for all your purchase needs!!!! Once again, Thanks to the Performance Ford team!

Customer:
Date: 2018-08-31
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As always, Sue Wright professionally handled our service appointment at Performance Ford for our Escape. It's service that brings us back to Performance Ford time after time.

Customer:
Date: 2018-08-22
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As always, Sue Wright professionally handled our service appointment at Performance Ford for our Escape. It's service that brings us back to Performance Ford time after time.

Customer:
Date: 2018-08-22
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I was impressed with the care and service at all levels. The mechanic took the time to clearly explain the issue with my car, and how he was going to fix it. It was covered by warranty, so there was no cost to me, not even diagnostic ccost. My shuttle was on time, and very efficient. The ride was comfortable and the driver was very friendly. I took advantage of the complementary clean, so my car looked shiny and new when I picked it up on the same day I dropped it off.

Customer:
Date: 2018-08-01
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I was impressed with the care and service at all levels. The mechanic took the time to clearly explain the issue with my car, and how he was going to fix it. It was covered by warranty, so there was no cost to me, not even diagnostic ccost. My shuttle was on time, and very efficient. The ride was comfortable and the driver was very friendly. I took advantage of the complementary clean, so my car looked shiny and new when I picked it up on the same day I dropped it off.

Customer:
Date: 2018-08-01
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Very friendly, knowledgable and cooperative staff. Ali is a professional salesman and always doing his best to satisfy his customers. Performance Ford is a great place to find your next vehicle!

Customer:
Date: 2018-07-21
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Very friendly, knowledgable and cooperative staff. Ali is a professional salesman and always doing his best to satisfy his customers. Performance Ford is a great place to find your next vehicle!

Customer:
Date: 2018-07-21
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I had a great experience at Performance Ford buying my F-150. Good value on my trade-in. Very friendly staff that want to help their customers.

Customer:
Date: 2018-06-21
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Recently purchased a 2018 Ford Escape and had an excellent experience here. Toby Karchuk was the salesperson I dealt with and he made my first time buying a car simple and stress free. The entire staff is friendly and welcoming, and I will definitely be recommending this dealership to everyone!

Customer:
Date: 2018-06-09
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Recently purchased a 2018 Ford Escape and had an excellent experience here. Toby Karchuk was the salesperson I dealt with and he made my first time buying a car simple and stress free. The entire staff is friendly and welcoming, and I will definitely be recommending this dealership to everyone!

Customer:
Date: 2018-06-09
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